Evicted from the Comfort Zone: The Importance of Managing Change
Was your organization’s last Business Intelligence (BI) or Enterprise Performance Management (EPM) solution implementation received with enthusiastic acceptance or with a wall of resistance?
BI and EPM are meant to be transformative, and that also means disruptive in some way. People will need to leave something behind and make an effort to learn a new software or get used to a new way of doing their work. To the extent a new solution relieves pain, it is more likely to be accepted and adopted. But not everyone will perceive the cost/benefit trade-off as a net positive for themselves, and roadblocks to progress can easily start to go up. (more…)